Our dedicated Customer Service team are here to help you with any questions you have. For quick answers, check out our FAQ section below. If you can't find the answer, contact us at support@nyriactive.com and a support staff will respond to your query.
Frequently Asked Questions
Yes! NYRI is an Australian based business that offers shipping both domestically and internationally.
Shipping cost and estimated delivery time is based on your selected location and will be displayed at checkout.
We aim to dispatch all orders within 1-3 Business days. For more information, please visit our Shipping and Returns page.
We are sure you will love your NYRI products as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with an exchange, store credit or refund (excluding shipping & processing fees). All return requests must be submitted 28 days after you have received the product. For more information about returns, please visit our Shipping and Returns page.
Unfortunately, sales items are purchased as final sale and not eligible for return, exchange or refund.
We offer the following payment methods for your convenience when shopping with us online:
- Mastercard
- VISA
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.
2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.
3. If you have any issues at all, email us at support@nyriactive.com and we'll help you find that order number!