Orders will be processed and delivered between Monday-Friday, except in cases where there are national holidays. Please be aware that orders placed during national/public holidays may experience longer processing and delivery times.

We will always aim to dispatch orders as quickly as possible, within 1-3 business days of the order being placed (many times a lot sooner!).

Items for delivery outside of Australia may have to be cleared through customs and be subject to duties and taxes levied by the destination country. Unfortunately NYRI does not have control over these fees and cannot estimate how much these will be as they vary widely per country.

It is your responsibility to contact your local Customs office for more information on charges for your country before purchasing.

Duties and Taxes are non-refundable as they are required for import by the Governmental body of your country.

SHIPPING WITHIN AUSTRALIA

We offer Auspost Express & Standard shipping for all Australian customers. 

TIMEFRAME ESTIMATE & COST

Standard Shipping (Australia Post)

3 - 7 Business Days

$10 AUD or Free over $150 AUD*

Express Shipping (Australia Post)

1 - 3 Business Days

$17.00 AUD

*Please note that you must meet the $150 AUD after discounts, rewards and promotions have been applied to be eligible for free shipping

SHIPPING OUTSIDE OF AUSTRALIA

All International orders are shipped with either DHL Express or Australia Post International. 

The final cost of shipping is calculated at checkout and based on delivery location and weight. All shipping costs are exclusive of customs duties. Delivery estimates should be used as a general guide only. Shipping time frames are exclusive of Customs processing.

Free express shipping is available to all countries and is calculated based on order value at checkout.

TIMEFRAME ESTIMATE & COST

New Zealand

STANDARD - 4 - 8 Business Days - $20 AUD

EXPRESS - 2 - 4 Business Days - $35 AUD

Asia

EXPRESS - 2 - 4 Business Days - $27 AUD

US

EXPRESS - 2 - 4 Business Days - $29 USD

Canada

STANDARD - 6 - 10 Business Days - $19.00 CAD

EXPRESS - 2 - 4 Business Days - $29.00 CAD

UK

EXPRESS - 2 - 5 Business Days - £20

Europe, UAE

EXPRESS - 2 - 4 Business Days - $42.00 AUD

We are sure you will love your NYRI products as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with an exchange, store credit or refund (excluding shipping & processing fees). All return requests must be submitted 28 days after you have received the product.

Please note that all items must be returned in original condition with hangtags attached and the included packaging.